The consumer denounced the lack of reimbursement and the lack of attention to claims. In the procedure we were able to prove that the consumer’s claim was satisfied before the complaint was filed with Indecopi. Therefore, the complaint is inadmissible.
Indecopi’s legislation provides provisions applicable to consumer protection procedures, which cannot be disregarded. One of them is the power to declare a complaint inadmissible when, prior to its filing, the supplier complied with the correction of an alleged infringement, thus freeing it from administrative liability.
