The consumer filed a complaint against the airline for not allowing him to board the contracted flight. We were able to have the complaint declared unfounded because the passenger had to comply with the corresponding documentation in order to board the flight, previously informed.
The Principle of Presumption of Legality in favor of the investigated supplier must be considered, which consists of the fact that its conduct is framed within the parameters of legality and to disprove this, the consumer must prove its allegations.
