The consumer denounced the airline for allegedly failing to comply with a settlement agreement.
We were able to have the complaint declared inadmissible, given that in consumer protection proceedings, if the alleged infringement is remedied before charges are filed, the complaint is inadmissible, releasing the supplier from administrative liability. This resolution is important because it confirms that the provisions of the Code regarding supplier violations also include the types of procedures, such as, for example, the procedure for alleged failure to comply with a conciliatory agreement.
