Representing the airline in administrative complaints from consumers
The consumer denounced the delay in the delivery of 5 pieces of luggage. Indecopi granted to the complainant as a corrective measure the payment of 5,000.00 SDRs, granting without prior analysis the compensation limit established in the Montreal Convention. The case was the subject of a contentious administrative lawsuit, the conclusion of which was favorable to the client, ordering the nullity of the corrective measure.
Demonstrate non-infringement of consumer legislation
The adjudicating bodies must comply with the normative analysis appropriate to the case and apply the procedural principles of due process, legality and procedural consistency. In addition, in the present proceeding, the industry regulations must be correctly interpreted with respect to the air carrier’s limit on baggage delay established in the Montreal Convention.
Latest development
The consumer authority must issue a new pronouncement to annul the corrective measure granted, after which we will seek the refund of the amount in favor of our client.
