Representing the airline in administrative complaints from consumers
The consumer filed a complaint against the airline for not allowing him to board the contracted flight. We were able to have the complaint declared unfounded because the passenger had to comply with the corresponding documentation in order to board the flight, previously informed.
Demonstrate non-infringement of consumer legislation
The Principle of Presumption of Legality in favor of the investigated supplier must be considered, which consists of the fact that its conduct is framed within the parameters of legality and to disprove this, the consumer must prove its allegations.
Latest development
The authority ruled in favor of our client, however, the consumer filed an appeal.
