Representing the airline in administrative complaints from consumers
The consumer denounced the airline for allegedly failing to comply with a settlement agreement.
Demonstrate non-infringement of consumer legislation
In our legislation, a consumer may report an alleged breach of a conciliation agreement if he considers that the supplier did not comply with the content (amount and term) of the agreement.
We succeeded in having the complaint declared inadmissible, given that in consumer protection proceedings, if the alleged infringement is remedied before charges are filed, the complaint is inadmissible, releasing the supplier from administrative liability. This ruling is important because it confirms that the provisions of the Code relating to supplier violations also include types of proceedings, such as, for example, proceedings for alleged breach of a settlement agreement.
Latest development
We were able to win the case, releasing our client from all liability.
