Representing the airline in administrative complaints from consumers
In this case, an administrative proceeding was carried out for alleged non-compliance with corrective measures and costs without the participation of the supplier, since it had not been duly notified by the authority, thus preventing it from exercising its right to defense.
Demonstrate non-infringement of consumer legislation
Upon becoming aware of the case, we requested INDECOPI all the background information for its review and a letter was filed requesting the integral review of the file and the notification charges.
Latest development
The case is being processed as copies of the entire file have been requested.
