Representing the airline in administrative complaints from consumers
The consumer did not board a contracted flight because he did not comply with the requirements to board the flight related to the means of payment by which he purchased the air transportation service. In addition, the passenger alleged that along with the other persons in his reservation, they were treated badly by the airline’s customer service personnel and were even discriminated against.
Demonstrate non-infringement of consumer legislation
The evidentiary means of the parties will be evaluated, for example, the communications with the boarding requirements communicated by the airline and whether this was made available or notified to the e-mail address registered by the complainant. However, there is a more rigorous evaluation due to the requirement to present the card used for the purchase of the tickets and whether or not this is a coercive commercial practice.
Latest development
The case is on appeal and we await the consumer’s arguments in order to refute them.
