Representing the airline in administrative complaints from consumers
The consumer denounced the lack of reimbursement and the lack of attention to claims. In the procedure we were able to prove that the consumer’s claim was satisfied before the complaint was filed with INDECOPI. Therefore, the complaint is inadmissible.
Demonstrate non-infringement of consumer legislation
INDECOPI’s legislation provides provisions applicable to consumer protection procedures, which cannot be disregarded. One of them is the power to declare a complaint inadmissible when, prior to its filing, the supplier complied with the correction of an alleged infringement, thus freeing it from administrative liability.
Latest development
We were able to win the case, releasing our client from all liability.
