Representing the airline in administrative complaints from consumers
The consumer filed a complaint against the airline for allegedly failing to provide adequate service. The passenger alleges that on a flight, her daughter (a minor) suffered an accident due to sudden movements in the aircraft (turbulence).
Demonstrate non-infringement of consumer legislation
In this case it is important to highlight the means of proof, since it will be necessary to provide data or reports from the captain of the flight operated in which the accident allegedly occurred. Likewise, it will be evaluated whether or not the airline is responsible for a bad maneuver due to turbulence, since it is a climatic factor.
Latest development
INDECOPI has requested reports proving the alleged turbulence.
