Representing the company in administrative complaints from consumers
The consumer filed a complaint for alleged non-compliance with a corrective measure for not agreeing with the repair of a product (laptop), requesting the refund of the amount paid. Said corrective measure was ordered in a previous proceeding filed by the same consumer.
Demonstrate non-infringement of consumer legislation
INDECOPI, ruled in favor of our client, specifying that the refund of the value of the product does not proceed, but that first the product must be repaired, and if the repair is not possible, the product must be exchanged for a similar or superior product. Finally, if the affected product can neither be repaired nor exchanged, the reimbursement will be made. This case is important, since INDECOPI establishes a priority among the solution alternatives in cases of product warranty.
Latest development
The case is on appeal, as the consumer maintains its position of requiring a refund and not a repair.
